Frequently Asked Questions

Procare is a Bangalore-based firm offering two specialised services under one roof:

• Shopify Development — custom themes, landing pages, app integrations, PDPs, and ongoing monthly support for Indian D2C brands.
• Accounting & Tax Consulting — GST filing, income tax, TDS, payroll (PF/ESI), and FEMA/Companies Act compliance for Indian SMEs and startups.

The fastest way is to chat with us on WhatsApp or email us at accounts@procareaccounting.co.in. We offer a free 30-minute discovery call for all new enquiries.

Our office is in Malleshwaram, Bengaluru, but we work with clients across India fully remotely. All Shopify development work and accounting services are delivered online. For Bangalore-based clients, in-person meetings can be arranged.

Monday–Friday: 9:30 AM – 6:30 PM IST
Saturday: 10:00 AM – 2:00 PM IST

For urgent support requests from retainer clients, we aim to respond within 24 hours even outside office hours.

Timelines depend on the scope:

• Custom full store build: 4–6 weeks from design sign-off
• Theme customisation: 1–2 weeks
• Landing page / PDP: 5–10 business days
• App integration / feature add-on: 3–7 business days

To kick off your project smoothly, we'll need:

• Shopify store collaborator access (we'll send you an invite request)
• Brand kit — logo (SVG/PNG), brand colours, and fonts
• Product images and descriptions
• Reference websites you like
• Payment gateway account details (Razorpay / PayU etc.)
• Any specific app subscriptions you want integrated

We integrate all major Indian payment options:

• Razorpay, PayU, Paytm, Instamojo, CCAvenue, Cashfree
• UPI and QR code payments
• EMI options (no-cost EMI via Razorpay)
• Cash on Delivery (COD)

Yes. Shopify supports COD as a manual payment method. We can also add custom logic to show or hide COD based on pincode, order value, or product type — which is especially useful for brands wanting to reduce COD fraud or restrict it to certain regions.

GST setup on Shopify involves:

• Adding your GSTIN in Shopify Settings → Taxes
• Setting India as a tax region with the correct tax rate per category (0%, 5%, 12%, 18%, 28%)
• Enabling "include tax in price" if your listed prices are MRP-inclusive
• Configuring tax invoices (we recommend the Order Printer Pro app for GST-compliant invoices)

Go to your Shopify Admin → Products → Add product. Fill in the title, description, images, price, and inventory. To edit an existing product, click on it from the Products list.

Go to Online Store → Themes → Customise. Click on the banner/slideshow section on the homepage. You can upload a new image, change the heading text, and update the button link — all without touching any code.

Go to Discounts in your Shopify Admin. Click Create discount and choose the type:

• Amount off products/orders — flat ₹ or % off
• Buy X Get Y — BOGO or gift-with-purchase
• Free shipping
• Automatic discounts — apply at checkout without a code

You can set usage limits, expiry dates, and restrict to specific customer segments.

Go to Orders → click the order → scroll down and click Refund. You can refund fully or partially. Shopify will automatically reverse the payment through the original gateway (Razorpay, etc.).

To cancel an order, click More actions → Cancel order before it is fulfilled. Cancelled orders can be restocked automatically.

Yes. Razorpay requires a current (business) bank account to activate your payment gateway. You'll also need:

• GST certificate (if registered)
• PAN card (business or personal for proprietorships)
• Bank account statement or cancelled cheque
• Business registration documents

Common causes of a slow Shopify store include:

• Unoptimised images — large PNGs or JPEGs above 200KB
• Too many installed apps — even unused apps can inject scripts
• Non-deferred third-party scripts — analytics, chat widgets, etc.
• Render-blocking fonts or libraries

We conduct full performance audits and optimise for Core Web Vitals as part of our retainer and project services.

We integrate with major Indian shipping aggregators and providers:

• Shiprocket, Delhivery, Ecom Express, BlueDart, Xpressbees
• Real-time shipping rate calculation at checkout
• Automated tracking notifications via WhatsApp or email
• Pincode serviceability check

Both. Most of our work is on existing stores — theme customisations, new section builds, conversion optimisation, app integrations, and performance fixes. We also build new stores from scratch. Reach out for an assessment of your current store.

Our accounting services cover:

• GST registration, return filing (GSTR-1, 3B, annual), and reconciliation
• Income Tax filing — individuals, proprietorships, companies
• TDS compliance and filing
• Bookkeeping via Tally, Zoho Books, or Marg
• Payroll processing with PF, ESI, and Professional Tax
• FEMA and Companies Act compliance
• Audit support — statutory, tax, and internal
• Startup accounting and investor-ready financials

Yes. We file GST returns for businesses in all Indian states and union territories. We are experienced with multi-state registrations, composition scheme filers, and businesses with both B2B and B2C transactions.

We primarily work with Tally Prime, which is most popular among Indian businesses. We also support Zoho Books, Marg ERP, and Busy Accounting.

Yes. We assist with GST registration for new businesses — proprietorships, partnerships, LLPs, and private limited companies. We handle the application on the GST portal, document collection, and follow-up until the GSTIN is issued.

Yes. We work with early-stage and growth-stage startups on:

• Investor-ready financial statements and MIS reports
• Startup India registration and Section 80-IAC tax exemption
• DPIIT recognition
• FEMA compliance for foreign investment (FCGPR, FLA returns)
• Director KYC, annual filing (ROC), and board resolutions

Yes. We offer monthly retainer plans from ₹5,000/month, which include:

• Theme and app updates
• Security monitoring
• Bug fixes and minor content updates
• 24–48 hour response for support requests
• Monthly performance review

One-off fixes and feature additions outside the retainer are billed separately on a project basis.

The best way is to WhatsApp us with a brief description of the issue or change needed. For complex requests, email works better so we have a written record.

Please include:

• A screenshot or screen recording of the issue (if applicable)
• The page URL where the problem is
• What you expected vs. what you saw

We aim for the following turnaround times for retainer clients:

• Critical bugs (store down / checkout broken): Same day
• Minor bugs / content fixes: 24–48 hours
• New sections or feature additions: 5–10 business days
• New landing page or PDP: 7–14 business days

Timelines may vary during high-demand periods. We'll always communicate if a request will take longer than expected.